Reset the Two-Step Verification for a User

As an organization administrator, you can reset the two-step verification for users in your organization. This action will remove the two-step verification setting previously configured by the user enabling them to log in using just their username and password.

Notes:

• You must be an organization administrator for the user's home organization to perform this action.
• A reset can only be performed for one user at a time.

To reset the two-step verification for a user:

1. Select  Navigation Menu and select  Organizations.
2. On the Organizations page, locate the row where your organization is listed, and then select View Users.
3. On the Users page, select the check box next to the user in the table.
4. Select the  More Actions menu, hover over Reset, and then select Two-Step Verification.

   A confirmation displays. The user can now log in using just their username and password.